Customer Service

We want to ensure you have the best shopping experience at Garnet and Gold Online. Listed below is some helpful information to ensure you get exactly what you need.

If anything is unclear or if you have a specific question or comment, please do not hesitate to e-mail us at orders@garnetandgold.com.

Currently our offices are staffed Monday through Friday, 9AM to 5PM Eastern Standard Time. Call us at our toll free number, 800.768.1FSU, and a Customer Service Representative will be glad to assist you. 

Order and Payment Options

Order Online
Don’t shop till you drop…go SURFING instead! Begin by browsing our extensive collection of Seminole merchandise. When you see something you like, click the “ADD TO CART” button. This will take you to your shopping cart to see the item you just ordered. Click “CONTINUE SHOPPING” and you will be taken back to the merchandise pages. You may add or remove any items from the cart at any time prior to checking out. Once you have made your selections, completed all billing and shipping information and made a payment selection, click “SUBMIT ORDER”. At this time, you will be given a reference number to confirm the order. If you choose to pay by sending a check or money order, your order WILL NOT be processed until receipt of payment.

Order By Phone
Call toll free, 800.768.1FSU(1378) if you have questions about products and place your order over the phone.

Order By Mail
Simply print and fill out the Order Form below, enclose payment information and mail to:

Garnet & Gold
Mail Order Department
2818 A Industrial Plaza Drive
Tallahassee, FL 32301

Order By Fax
Simply print and fill out the order form here and Fax your order anytime to 850.878.7435 . Be sure to include your credit card information.

Payment Options
We accept Visa, Mastercard, American Express and Discover. You can safely enter your credit card number via our secure server, which encrypts all submitted information. Our retail system is based on SSL 120 bit encryption standard. As long as you use an SSL-compliant browser such as Netscape’s Navigator or Microsoft’s Explorer, you will be able to conduct end-to-end encrypted transactions without fear of anyone obtaining your credit card information. 

Gift Certificates
Having trouble choosing the right gift? Send a Garnet & Gold Gift Certificate. We will send it via First Class mail in a special gift package that includes a copy of our current catalog and a brief personal message. Gift Certificates may be used for catalog mail orders or in any of our retail stores. There is no shipping charge for this item.

Shipping
We know how excited you are to receive your order and we will do everything to get it to you as quickly as possible. All orders will be processed for fulfillment within 72 hours of order receipt. In-stock merchandise will be shipped to arrive within 8-10 business days.

Unfortunately, some orders may be shipped incomplete because items may be temporarily out of stock. Every effort is made to prevent this sort of delay and we apologize for any inconvenience. You will be notified of any backordered items and these items will be shipped immediately once replenished. Credit card orders will not be charged until items are shipped. Shipping and Handling is charged one time, up front for the entire order. You will not be charged additional shipping for backordered items.

We offer UPS Ground in the U.S. as our main shipping method. All orders are shipped at a fixed rate based on the total cost of the items. UPS 2nd Day and UPS Next Air services are available to most destinations for an additional charge. Please note in the “SPECIAL INSTRUCTIONS” section when checking out to upgrade shipping services to ensure a required delivery date. We will calculate the exact shipping charge and a Customer Service Representative will contact you to let you know any additional costs before shipping the package(s).

When shipping to an International location, please note that the delivery time will be extended and the price of shipping will vary. There are some International destinations we cannot ship to. A Customer Service Representative will attempt to contact you to let you know delivery availability and any additional costs before shipping the package(s).

Please note that a shipping surcharge applies to certain items that exceed standard size and weight measurements. We have noted these additional charges in the descriptions for these items.
 

Tracking Order
You will receive an email when your order has shipped. At that time, you will receive a UPS tracking number for your order. You can use this number to track the package(s) online at http://www.ups.com while en route to its final destination. If it is easier for you, please feel free to contact us and a Customer Service Representative will be happy to help you check on the status of your order.

In Store Pick Up
Traveling to Tallahassee? Pick up your online purchase at any of our retail locations. When placing your order, simply let us know which store you would like the order delivered in the “SPECIAL INSTRUCTIONS” section. There is no shipping charge for this option.

Size Chart
How do I figure out what size I will need for apparel items? Use the size chart below for an estimate of size conversions. Please note the Nike products do tend to be oversized.

 

Return Policy
We unconditionally guarantee all merchandise we sell. If you are not completely satisfied with your order we will gladly exchange or refund any item within 30 days of the purchase date provided it is in the original condition. We cannot accept for return any item that shows signs of wear, except in cases of manufacturer’s defects. We can only refund shipping costs if the return is a result of our error. Please note that shipping charges are not refundable and return freight must be prepaid.

Just follow these steps:
1. Simply fill out the enclosed Return Form from your package contents or on a copy of your invoice include the following information:

Full Name
Phone Number used when placing order
Invoice Number
Daytime phone number and best time to contact you should we have any questions
Brief reason for return

2. Enclose this form with your returned items. Securely wrap the package and send to:

Garnet and Gold
Mail Order Department
2818-A Industrial Plaza Drive
Tallahassee, FL 32301

For your protection, return the product insured via United Parcel Service(UPS) or U.S. Mail. Purchaser is responsible for additional shipping charges on exchanges and returns. Please do not send items C.O.D., they will not be accepted.

3. Upon receipt of package, per your instructions we will promptly exchange the item or issue a refund by original method of payment.

Sales Tax
7.5% sales tax will be charged only on orders shipped within the state of Florida.

Copyrights and Disclaimers
All content included on this site, such as text, graphics, logos, and images, is the sole property of Garnet and Gold or its content suppliers, and protected by U.S. and international copyright laws. The compilation (meaning the collection, arrangement and assembly) of all content on this site is the exclusive property of Garnet and Gold and protected by U.S. and international copyright laws. Any other use, including the reproduction, modification, distribution, transmission, republication, or display, of the content on this site is strictly prohibited without written permission.

The Florida State University name and logo featured on our products are controlled under a licensing program administered by The Collegiate Licensing Company. The products are officially licensed by the university and a portion of the cost of the products is paid as royalties to the university.

Report Site Problems
We want you to have a pleasurable shopping experience. Please tell us of any site-related problems (i.e. poor images, broken links, typographical errors) by sending us an e-mail to orders@garnetandgold.com and be sure to include the date and time you experienced the problem. Thank you in advance for helping us make corrections to Garnet and Gold Online.